Orders received before 3.00pm Monday-Friday (except UK public holidays) are usually dispatched the same day subject to stock availability.
Delivery charges are quoted when placing an order. Our standard rates are:
|Delivery Methods||Estimated Delivery Time|
|Royal Mail Special Delivery (UK)||Next working Day†|
|Royal Mail 1st Class Recorded Delivery (UK)||Usually Next working Day*|
|Royal Mail 1st Class Standard Delivery (UK)||1 - 3 working says|
|1st Class Recorded Airsure Delivery (EU-USA-AU)||2-10 working days|
|1st Class Int. Signed For Delivery (Rest Of World)||4-14 working days|
|International Courier (Europe)||1-3 working days|
|International Courier (Rest Of World)||3-6 working days|
* Although 1st Class Delivery can take between 1 – 3 working days from the dispatch date, it’s been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the normal, delays on this service can result in orders taking up to 15 days to arrive.
† Except Scottish Highlands
1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, we are not responsible if this varies.
2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail Standard 1st Class service (UK). However, where the value of your total order exceeds £50 or/and includes an high value item then your delivery option will be automatically upgraded to a ‘Royal Mail Special Delivery ’ service.
3. In exceptional circumstances we reserve the right to use alternative couriers.
4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.
5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.
6. If goods are returned to us because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.
7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.
Following your purchase online, we will send you email confirmation to acknowledge your order and again when your goods have been dispatched containing your tracking info where possible. The email address used, will be the one you provided at the point of purchase.